The Plumbing Challenge

While you're working on-site, handling emergencies, or managing your plumbing business, valuable calls are going unanswered.

67%

of lost leads never call back after one missed call

$12K

average monthly revenue lost to poor response

4 min

before customers try your competitor

    Connecticut's brutal winters create $3,000+ burst pipe emergencies

    During Hartford's punishing cold winters, burst pipes can release 48 bathtubs of water in one hour. At $195-260/hour emergency rates, these are $3,000+ jobs - but you're already fixing another frozen pipe.

    Can't answer while handling sewage or soldering copper

    You're torch-soldering copper lines, handling raw sewage, or contorted under a West Hartford kitchen sink. Connecticut plumbers average $39.44/hour in Hartford - every missed call is lost revenue.

    Missing weekend calls that pay triple rates

    Emergency plumbers charge 1.5-3x normal rates after hours. That's $195-260/hour versus your normal $45-150. Miss one weekend emergency? That's a $2,000 job to your competitor.

    Hartford's 168+ service areas need instant response

    From Windsor Locks to New Haven, when water is flooding, customers call 5-10 plumbers. With Connecticut's aging infrastructure and 8,000+ lead service lines, first responder wins the job.

You Can't Be Everywhere. But Iris Can.

The Real Numbers Behind Plumbing

Market data that shows why immediate call answering matters

6-12
Average missed calls per day
For a typical service business
Source: Industry research
37%
After-hours call volume
Calls that come outside 9-5
Source: Call tracking data
67%
First-call close rate
Customers who hire the first responder
Source: Consumer surveys
2 min
Average hold time tolerance
Before customers hang up
Source: Customer behavior studies

What this means: Based on these numbers, a typical plumbing business could be missing thousands of dollars in revenue each month from unanswered calls. Every call you miss is likely going to a competitor who answers.

What This Means For Plumbing

Real situations where answering every call would make a difference

It's 2 AM and an emergency call comes in

Without Iris:

Goes to voicemail. Customer calls your competitor.

With Iris:

Call answered professionally, emergency identified, you're alerted immediately

Potential Impact: Potential $500+ emergency job captured

You're on a job site with dirty hands

Without Iris:

Phone rings, you can't answer, miss the opportunity

With Iris:

Iris handles the call, books the appointment, texts you details

Potential Impact: New customer acquired while you stay focused

Multiple calls during busy season

Without Iris:

Can only answer one, others go to voicemail

With Iris:

All calls answered simultaneously, every lead captured

Potential Impact: No opportunities lost during peak demand

These aren't hypothetical situations - they happen every day in plumbing.

The question isn't whether you're missing calls. It's how many opportunities you're losing.

See How Much You Could Recapture

Missed Calls / Month

Average Job Value

$

Lead Conversion Rate

%
Additional Annual Revenue
$0
Iris Annual Cost
$0
Return on Investment
0.0x

One Brain. Every Channel.

Iris handles all your communications with the intelligence and warmth of your best team member.

Emergency Water Damage Triage

AI identifies flooding emergencies and escalates immediately

Shut-off Valve Instructions

Calms panicked customers with step-by-step water shut-off guidance

Smart Dispatch for Emergencies

Texts you urgent jobs while scheduling routine work for later

Upfront Pricing Estimates

Provides rough quotes for common jobs like toilet repairs, drain cleaning

Common Scenarios in Plumbing

See exactly how Iris would handle real calls that come in every day

Emergency Call
2:15 AM Sunday
Customer:

"My heat just stopped working and it's freezing!"

Iris responds:

"I understand this is an emergency. Let me get your address and dispatch our on-call technician immediately."

Result:Emergency dispatched, $500+ job captured
You're On Another Job
10:30 AM Tuesday
Customer:

"I need a quote for a new installation"

Iris responds:

"I'd be happy to schedule a free consultation. Our technician can come Thursday at 2 PM or Friday at 10 AM. Which works better?"

Result:Appointment booked, potential $3,000+ job
After Hours Inquiry
6:45 PM Friday
Customer:

"Do you service my area? What are your rates?"

Iris responds:

"Yes, we service your area! Our standard service call is $99, and I can book you for tomorrow morning if you'd like."

Result:Lead qualified and appointment offered
Multiple Calls at Once
8:00 AM Monday
Customer:

"Three customers calling simultaneously"

Iris responds:

"Each caller gets answered immediately, no busy signal, no waiting"

Result:All three leads captured, no lost opportunities

These scenarios happen every week in plumbing. The difference is whether you capture these opportunities or lose them to competitors.

Try Iris Right Now

See how Iris handles real customer calls. Choose a scenario and watch the magic happen.

Call: 1-800-IRIS-DEMOorTry the simulator below

Choose a Scenario

Iris

Iris

Active Now

Select a scenario to see how Iris handles real conversations

Simple as 1-2-3

Get Iris up and running in minutes, not months.

01

Connect Your Channels

Link your phone number, email, and SMS. Iris instantly begins learning your business.

02

Customize Your Voice

Set your tone, upload your knowledge base, and define your business rules. Make Iris uniquely yours.

03

Watch It Soar

Iris starts handling conversations immediately. Monitor, refine, and scale as your business grows.

Connecticut Plumbing Insights

Local market intelligence that helps you understand your opportunity

Local Market Conditions

Understanding your specific market dynamics

Service area50 mile radius
Competition levelHigh

Pricing Dynamics

What customers expect to pay in your area

Emergency premium1.5-3x
After-hours calls37% of total

Seasonal Patterns

When demand peaks in your industry

Peak seasonJun-Aug
Emergency seasonDec-Feb

Why Local Knowledge Matters

Every market is different. Connecticut has unique characteristics that affect how plumbing operates - from weather patterns to pricing expectations to customer behavior.

Iris can be configured with your specific local knowledge, ensuring every customer interaction reflects your market expertise.

Pro tip: The best time to implement professional call answering is before your busy season. Get set up now so you're ready when demand peaks.

Compare Your Options

Honest comparison of ways Plumbing can handle incoming calls

Do Nothing (Voicemail)

$0/month
Never live
24/7 availability
Professional image
Emergency handling
Appointment booking
Lead qualification
CONS:
  • 67% of customers won't leave voicemail
  • Competitors who answer win the business

Hire Reception Staff

$3,000-4,000/month
Business hours only
24/7 availability
Unless you hire multiple shifts
Professional image
Emergency handling
During work hours only
Appointment booking
Lead qualification
PROS:
  • Human touch
  • Can handle complex situations
CONS:
  • Expensive with benefits & taxes
  • Sick days and vacations
  • Training required

Traditional Answering Service

$200-500/month
24/7 but limited
24/7 availability
Professional image
Generic scripts
Emergency handling
Basic message taking
Appointment booking
Lead qualification
PROS:
  • 24/7 coverage
  • Human answering
CONS:
  • Generic service
  • Just takes messages
  • No industry knowledge
RECOMMENDED

Iris AI Receptionist

$99-299/month
24/7 intelligent
24/7 availability
Professional image
Emergency handling
Appointment booking
Lead qualification
PROS:
  • Always available
  • Industry-specific knowledge
  • Books appointments directly
CONS:
  • AI-powered (not human)
  • Requires initial setup

Bottom line: Each option has trade-offs. The right choice depends on your call volume, budget, and how much business you're willing to lose from missed calls. Most plumbing find that even capturing 2-3 more jobs per month pays for professional call answering.

Transparent Pricing

No hidden fees. No complex tiers. Just simple, per-call pricing that scales with you.

Starter

$29/month

25 qualified calls (≈ 50 min) included

$0.58 / minute

  • 24/7 Call Answering
  • Smart scheduling
  • Multi-language support
  • Complete setup included
RECOMMENDED

Growth

$89/month

80 qualified calls (≈ 160 min) included

$0.56 / minute

  • 24/7 Call Answering
  • Smart scheduling
  • Multi-language support
  • Complete setup included

Pro

$149/month

150 qualified calls (≈ 300 min) included

$0.50 / minute

  • 24/7 Call Answering
  • Smart scheduling
  • Multi-language support
  • Complete setup included

Ready to Get Started?

Choose the path that works best for you

5 min
Setup Time

Get Started Now

Perfect for small to medium businesses. Get Iris answering your calls in minutes. Simple monthly pricing.

Starting at $29/month • Cancel anytime

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Solutions

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Plumbing FAQs

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