Terms of Service

1. Agreement and Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and Slothful LLC ("Company", "we", "us", or "our") governing your access to and use of the Iris Assistant service ("Service"). By creating an account, accessing, or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

2. Service Description

Iris Assistant is a cloud-based voice assistant and call management platform that provides:

• • Automated call answering and routing services
• • Appointment scheduling and calendar integration
• • Call transcription and recording capabilities
• • Multi-language support and natural language processing
• • Integration with customer relationship management (CRM) systems
• • Analytics and reporting dashboards
• • SMS and messaging functionality

Service features and availability may vary by subscription plan and are subject to technical limitations and third-party service dependencies.

3. Account Registration and Security

3.1 Account Requirements

To use our Service, you must:

• • Be at least 18 years old and have the legal capacity to enter into contracts
• • Provide accurate, current, and complete registration information
• • Maintain and promptly update your account information
• • Be responsible for all activities under your account

3.2 Account Security

You are responsible for:

• • Maintaining the confidentiality of your account credentials
• • All activities that occur under your account
• • Immediately notifying us of any unauthorized use or security breaches
• • Using strong passwords and enabling two-factor authentication when available

4. Acceptable Use Policy

4.1 Permitted Uses

You may use the Service only for legitimate business purposes in compliance with all applicable laws and regulations.

4.2 Prohibited Activities

You agree not to:

• • Use the Service for any illegal, harmful, or fraudulent activities
• • Transmit spam, unsolicited communications, or marketing materials
• • Violate any applicable telecommunications laws or regulations
• • Attempt to gain unauthorized access to our systems or other users' accounts
• • Reverse engineer, decompile, or attempt to extract source code
• • Use the Service to harass, abuse, or harm others
• • Interfere with or disrupt the Service or our servers
• • Use automated systems to access the Service without permission
• • Violate the privacy rights of callers or third parties
• • Use the Service in any embargoed countries or with OFAC-designated parties

4.3 Compliance Requirements

You must comply with all applicable laws, including but not limited to:

• • Telephone Consumer Protection Act (TCPA)
• • General Data Protection Regulation (GDPR)
• • California Consumer Privacy Act (CCPA)
• • Connecticut Data Privacy Act (CTDPA)
• • Industry-specific regulations relevant to your business

5. Subscription Plans and Billing

5.1 Subscription Terms

• • Subscriptions are billed monthly or annually in advance
• • Usage beyond plan limits incurs additional charges as specified in your plan
• • Subscription fees are non-refundable except as required by law
• • We may modify pricing with 30 days' written notice
• • You may cancel online through your account dashboard at any time

5.2 Payment Terms

• • Payment is due immediately upon invoice receipt
• • Late payments may incur interest charges and service suspension
• • You authorize us to charge your payment method for all fees
• • Disputed charges must be reported within 30 days

5.3 Cancellation and Refunds

• • You may cancel your subscription at any time with 30 days' notice
• • Cancellation takes effect at the end of your current billing period
• • No refunds are provided for partial months or unused services
• • We may suspend or terminate accounts for non-payment

6. Intellectual Property Rights

6.1 Our Intellectual Property

The Service, including all software, algorithms, interfaces, and content, is protected by intellectual property laws. We retain all rights, title, and interest in our technology and proprietary information.

6.2 Your Content

You retain ownership of your business data and content. By using our Service, you grant us a limited license to process your data as necessary to provide the Service.

6.3 Feedback and Suggestions

Any feedback, suggestions, or ideas you provide regarding our Service will be subject to a perpetual, irrevocable, worldwide, royalty-free license for us to use, modify, and incorporate into our services without compensation or attribution.

7. Data Privacy and Call Recording

Our collection and use of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Key provisions include:

• • End-to-end encryption for call data
• • Secure cloud storage with enterprise-grade access controls
• • Compliance with applicable data protection regulations
• • Regular security audits and penetration testing
• • Incident response procedures for data breaches

7.1 Call Recording Consent

Connecticut law requires the consent of all parties to record telephone calls. We provide a default IVR disclosure; however, you are responsible for ensuring that your callers receive legally sufficient notice or consent before recording. You must configure appropriate consent notices for your specific use case and jurisdiction.

8. Service Level Agreement

8.1 Uptime Commitment

We strive to maintain 99.9% uptime for our core call processing services, measured monthly excluding:

• • Scheduled maintenance windows
• • Force majeure events
• • Third-party service provider outages
• • Issues caused by customer configuration or network problems

8.2 Support Services

• • Technical support available during business hours
• • Priority support for enterprise customers
• • Documentation and training resources
• • Best effort response times based on issue severity

9. Export Compliance

You agree to comply with all applicable export control laws and regulations. You will not use the Service in any country subject to U.S. trade embargoes or export restrictions, nor will you provide access to any person or entity on the U.S. Treasury Department's Specially Designated Nationals list or other prohibited parties lists.

10. Warranties and Disclaimers

10.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• • Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim
• • We are not liable for indirect, incidental, special, consequential, or punitive damages
• • We are not responsible for third-party service failures or telecommunications network issues
• • You acknowledge that our Service is not intended for emergency communications

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so these limitations may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless Slothful LLC and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• • Your use of the Service in violation of these Terms
• • Your violation of any applicable laws or regulations
• • Infringement of third-party intellectual property rights
• • Your business practices or customer interactions
• • Breach of your representations and warranties

13. Termination

13.1 Termination by You

You may terminate your subscription at any time by providing 30 days' written notice or by using the online cancellation feature in your account dashboard.

13.2 Termination by Us

We may suspend or terminate your account immediately if:

• • You violate these Terms or our Acceptable Use Policy
• • Your account becomes overdue on payments
• • We reasonably believe your use poses security or legal risks
• • Required by law or regulatory authorities

13.3 Effect of Termination

Upon termination:

• • Your access to the Service will cease immediately
• • We will retain your data for 30 days to allow for data export
• • Outstanding fees remain due and payable
• • Provisions regarding liability, indemnification, and intellectual property survive termination

14. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, or internet service provider failures.

If the outage exceeds 30 days, Customer may terminate for convenience without penalty.

15. Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of the State of Connecticut, USA, without regard to conflict of law principles.

15.2 Dispute Resolution Process

For any disputes arising under these Terms:

• • Claims ≤ $5,000 may be brought in Connecticut small claims court
• • Parties must first attempt good faith negotiations for 30 days
• • If unresolved, disputes shall be submitted to binding arbitration
• • Arbitration shall be conducted under the AAA Consumer Arbitration Rules
• • Each party bears their own costs unless otherwise awarded by the arbitrator

15.3 CLASS ACTION WAIVER

YOU AGREE TO RESOLVE DISPUTES INDIVIDUALLY AND WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTION LAWSUITS OR CLASS-WIDE ARBITRATIONS.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or service notification at least 30 days before taking effect. Your continued use of the Service after such changes constitutes acceptance of the modified Terms.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Slothful LLC regarding the Service.

17.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

17.3 Assignment

You may not assign these Terms without our written consent. We may assign our rights and obligations without restriction.

17.4 Waiver

Our failure to enforce any provision does not constitute a waiver of our right to enforce such provision in the future.

17.5 Relationship of Parties

These Terms do not create a partnership, joint venture, or agency relationship between the parties.

18. Contact Information

For questions about these Terms or to report violations, contact us at: